Complaints & Regulatory Notice

If you have a concern or complaint regarding the services provided by Star of Texas Credit Union, please contact us first so that we may attempt to resolve the matter promptly. 

Star of Texas Credit Union
114 E. Huntland Drive
Austin, Texas 78752
Phone: (512) 458-8253
Email: memberservice@staroftexascu.org  

Star of Texas Credit Union is chartered under the laws of the State of Texas and is subject to regulatory oversight by the Texas Credit Union Department. 

If your concern is not resolved to your satisfaction after contacting the credit union, you may submit a complaint directly to the Texas Credit Union Department using one of the methods below: 

Texas Credit Union Department
914 East Anderson Lane
Austin, Texas 78752-1699 

Phone: (512) 837-9236
Email: complaints@cud.texas.gov 
Website: www.cud.texas.gov  

Complaint Notice

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 *APR = Annual Percentage Rate. As low as advertised loan rates are based on creditworthiness, ability to pay, risk score, and term of loan. Rates subject to change without notice. **APY = Annual Percentage Yield. Deposit rates are subject to change at any time and are not guaranteed.

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